We ask for your understanding that due to local lockdowns there might be delays in processing returns.
Please consider we do offer free returns only for Germany and Austria.
If your delivery address was Germany or Austria please click on Online Return and follow the instructions from our logistic partner BPS.
Returns outside EU:
PLEASE NOTE "RETURN" ON YOUR SHIPPING TO US AND MAKE CLEAR THAT YOUR ORDER WAS A PURCHASE FROM ABROAD AND YOU SEND IT BACK DUE TO WRONG FITTING. ANY CUSTOMS COST WE MIGHT HAVE WE NEED TO FORWARD TO YOU.
You might ask for a refund for customs you needed to pay when the goods arrived as well.
PLEASE CHECK IF THE RIGHT SHOES ARE IN THE RIGHT BOX AND THAT SIZES ARE NOT MIXED UP!
Unfortunately we receive returns where shoes and boxes or sizes have been mixed up.
Processing such returns cause a lot of extra work and money.
For returns like this, we charge a handling fee of 7 EUR.
The amount will be deducted from the refund.
In order to help us to identify your return, it is important to place your Order ID in the field "Referenz".
You do not have to register on that website. Just fill in your sender address and Order ID and drop off at a GLS depot.
Pls. make sure that the personal at the GLS Shop scan the correct code.
Did we deliver to a country outside Germany/Austria?
Pls send back the goods to your own cost to the following address.
Please send your returns to:
Buchhorn Parcel Service GmbH
You might install Adobe Reader to open the return form.
If the shipment comes back with the note "undeliverable", we will refund the purchase amount (excluding shipping costs).
Since we will get charged by the courier for the costs for a non-deliverable shipment we have to forward these costs to you. Therefore we refund the purchase without the extra return shipping cost.
Since these cost might differ from country to country we will deduct the exact costs from your refund after the courier gave us that information.
If you are still interested in purchasing the items, we ask you to set an order again through our website. Please check your address details and delete your browser cache if necessary.
Unfortunately it is not possible to resend the goods from our return dept.
Is the address in the order confirmation still wrong after you have changed it, please contact us immediately by phone +49-8807-244 98 89
Once processed and delivered to the shipping service, the order can not be reversed or changed.
Thanks for your help!
Thank you for choosing a Sole Runner product
Your Sole Runner Team